Privacypolicy.

Clickpower ("we", "us", or "our") operates the website www.clickpower.in and related digital services for power-market intelligence, trading support, regulatory compliance disclosures, and peer-to-peer (P2P) solar energy trading information in India.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what choices you have. We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and rules framed thereunder, to the extent they apply to our activities.

By using our website or submitting information through our forms, you acknowledge that you have read this Privacy Policy. Where consent is required under law, we will seek it separately — for example, before placing non-essential analytics cookies on your device.

For the purposes of this Privacy Policy, the data fiduciary responsible for personal data collected through this website is:

• Clickpower
• Registered office: V K Kalyani No. 22, 7th Floor, Sankey Road, Bengaluru, Bengaluru Urban, Karnataka 560020, India
• Email: connect@clickpower.in (privacy enquiries) · connect@clickpower.in (general support)
• Telephone: 080 50473388 / 080 50473399

Depending on how you interact with our website, we may collect the following categories of information:

3.1 Information you provide directly

• Contact and enquiry forms: name, email address, phone number, organisation, role, and message content when you request information or a strategy call.
• Account login (authorised users): username and authentication credentials you submit to access restricted areas such as Insights or Compliance administration. Passwords are verified securely; we do not store plain-text passwords on the website.
• Insights comments: display name, email address, and comment text when you participate in blog discussions, where that feature is enabled.
• Regulatory document downloads: name, email, mobile number, and OTP verification details when you download certain statutory or compliance documents, as required for audit and regulatory record-keeping.
• P2P onboarding enquiries: contact details and consumer account (CA) numbers where you submit interest in peer-to-peer solar trading programmes.

3.2 Information collected automatically

If you accept analytics cookies via our cookie banner, we collect usage data to understand how visitors use the site and to improve our services. This may include:

• A random visitor identifier and session identifier stored in cookies
• Pages viewed, page titles, referrer URL, and previous page within our site
• Time spent on pages and maximum scroll depth
• Click interactions on links, buttons, and form controls (element type and label text)
• Browser type, operating system, device category, and user-agent string
• IP address and approximate location (country, region, city) derived from IP — not precise GPS
• Logged-in username, if you are signed in to an authorised account during the visit

If you decline analytics cookies, we do not set visitor or session analytics cookies and do not collect the automatic usage data described above for analytics purposes.

3.3 Server and security logs

Like most websites, our servers may automatically record technical information such as IP address, request timestamps, URLs accessed, and error logs. We use these logs to maintain security, diagnose faults, and protect the integrity of our services.

Cookies are small text files stored on your device. We use the following categories:

You can change analytics cookie preferences by clearing site cookies in your browser and revisiting the site to see the consent banner again. Most browsers also let you block or delete cookies through settings.

We use personal data for legitimate business purposes, including to:

• Respond to enquiries and provide information about our products and services
• Operate, maintain, and improve our website and user experience
• Authenticate authorised users and administer content management features
• Publish and moderate Insights comments where applicable
• Fulfil regulatory obligations for statutory document access and download records
• Analyse aggregated website usage to understand audience behaviour and improve content
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Comply with applicable laws, regulations, and lawful requests from authorities

We do not sell your personal data. We do not use analytics data to make solely automated decisions that produce legal or similarly significant effects concerning you.

Under the DPDP Act and related guidance, we rely on one or more of the following, as applicable:

• Consent: for example, when you submit a contact form, accept analytics cookies, or voluntarily provide information.
• Legitimate uses: where permitted by law for purposes such as responding to your requests, ensuring network and information security, or complying with legal obligations.
• Legal obligation: where we must retain or disclose information to meet regulatory, tax, or statutory requirements in the power sector.

Where consent is the basis for processing, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal, and some services may not function if required data is not provided.

We may share personal data only in limited circumstances:

• Service providers: hosting, email delivery, database, or IT support partners who process data on our instructions and under appropriate safeguards.
• Regulators and authorities: when required by law, court order, or regulatory direction — including records relating to compliance document downloads.
• Professional advisers: lawyers, auditors, or insurers where necessary and subject to confidentiality duties.
• Business transfers: in connection with a merger, acquisition, or asset sale, with notice where practicable.

Some pages link to third-party sites (for example DISCOM portals or the P2P trading platform at trade.clickpower.in). Those sites have their own privacy policies; we are not responsible for their practices.

We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer period is required by law. Indicative retention periods:

• Contact enquiries: typically up to 3 years from last interaction
• Analytics records: typically up to 24 months, then aggregated or deleted
• Compliance download records: as required by applicable regulatory retention rules
• Admin and security logs: typically up to 12 months unless needed for an investigation

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted connections (HTTPS) where supported, and restricted access to production systems. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Subject to applicable law, including the DPDP Act, you may have the right to:

• Obtain information about the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of data where legally permitted
• Withdraw consent where processing is consent-based
• Seek grievance redressal through our contact channel or the Data Protection Board of India, as applicable

To exercise these rights, email connect@clickpower.in with sufficient detail for us to verify your request. We will respond within timelines prescribed by law.

Our website and services are directed at businesses and adults in the energy sector. We do not knowingly collect personal data from children under 18. If you believe a child has provided us personal data, please contact us and we will take steps to delete it.

Our primary systems are located in India. If we transfer personal data outside India in the future, we will do so only in compliance with applicable law and with appropriate safeguards.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may be highlighted on the website. Continued use after changes constitutes acceptance of the updated policy where permitted by law.

For privacy questions, requests, or complaints:

• Email: connect@clickpower.in
• General support: connect@clickpower.in
• Address: V K Kalyani No. 22, 7th Floor, Sankey Road, Bengaluru, Karnataka 560020, India

You may also reach us through our contact page.